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  • What are your phone and email support hours of operation?

    Wednesday-Sunday
    10am-6pm

    help@foodfoundry.co

  • When is your order shipped?

    All cakes are available for orders 2-days in advance. You can also arrange for future delivery dates, as long as it's within the minimum processing time!

  • What is your refund or return policy?

    We do not entertain refunds or returns. If goods are damaged caused by us, we will happily replace your item.

  • How do I store my order?

    You may refrigerate your order for up to 48 hours until you are ready to enjoy it. Our products are made from fresh ingredients and are preservative free.

  • Where are the preparation and storage instructions for my order?

    Please follow the instructions and storage leaflet included in your order.

  • Are your products halal?

    Yes, we are halal certified.

  • What are the cake sizes and servings?

    The mille crepe cake is a 9” cake (±1.4kg) serves 8 – 12 people.

    The classic cake is a 9” cake (±1.8kg) serves 8 – 12 people.

  • Customer service?

    Please contact us at help@foodfoundry.co should you need any assistance. 

    For damage or defective goods, please contact us within 24 hours of delivery with the order number listed on your packing slip as well as details and photos of the damage or defect. Please share photos that include: 

    ● A photo of the damage from top and side angles

    ● A photo of the product taken overhead

    ● A photo of the product taken from the side

    ● A photo of the packaging in came with

    We will try to resolve your troubles as quickly as we can and contact the buyer. In all likelihood, we are more than happy to reship your order at the earliest available time.